Kenji Ishikawa

Hewlett Packard Enterprise / Sr.Technical Support Engineer

東京都

Kenji Ishikawa

Hewlett Packard Enterprise / Sr.Technical Support Engineer

東京都

Kenji Ishikawa

Hewlett Packard Enterprise / Sr.Technical Support Engineer

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25+ years of experience in IT Services < Experience / Expertise > ・ Servers / Storages: Oracle(StorageTek/Sun), EMC(DG), NetApp(Engenio/LSI), Dell(EqualLogic), Falconstor, HP, IBM, Quantum, Brocade, Crossroads, AMD(SeaMicro),

Mar/2020
-
Current

Sr.Technical Support Engineer
Current

Current

Mar/2020 -

Current

Product Support for HPE Ezmeral Data Fabric (formerly MapR Data Platform)

Apr/2016
-
Dec/2019

Deputy Manager

Apr/2016 - Dec/2019

Management of Technical Support Center ( 3rd party maintenance team ). ・ Team Management (10peoples). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers. ・ Planning to solve critical issues.

Maintenance support area expansion to kyushu area (SAT Corporation)

Apr/2018 - Dec/2019

Maintenance support area expansion to kyushu area (SAT Corporation)

The Gold Award 2019.03 (SAT Corp)

Sep/2019

The Gold Award 2019.03 (SAT Corp)

Sep/2019

The Bronze Award 2018.09 (SAT Corp)

Sep/2018

The Bronze Award 2018.09 (SAT Corp)

Sep/2018

The Bronze Award 2017.09 (SAT Corp)

Sep/2017

The Bronze Award 2017.09 (SAT Corp)

Sep/2017

Aug/2015
-
Mar/2016

Freelance

8 months

Freelance, self-employed

Aug/2015 - Mar/2016

Contents writing work of "aratana inc. " ( currently "ZOZO.inc" and "ZOZO Technologies, Inc".)

Jul/2012
-
Jun/2014

Sr. Technical Support Engineer

Jul/2012 - Jun/2014

・ Back-line Technical Support, Troubleshoot, Pre-Installation, Technical Training, Product Verification, Problem Escalation to product vendor ( Storage, Server, VM-Products / EMC, DELL, IBM, HP, Cisco, VMware, RedHat, CA, MS, Seamicro-AMD, Sun-Oracle, Veritas ). ・ Quality verification for spare parts.

Launch Self-maintenance on EMC VNX Storage (NetOne Systems)

Aug/2012 - Apr/2013

Launch Self-maintenance on EMC VNX Storage (NetOne Systems)
Jun/2010
-
Jan/2012

Oracle

2 years

Sr. Product Specialist (Oracle)

Jun/2010 - Jan/2012

-- Transferred from Sun Microsystems with the acquisition by Oracle -- Sr. Product Specialist ( 06.2010 - 01.2012 ) ・Escalation Management. ・Back-line Technical Support. (DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc)

Jul/2006
-
May/2010

Sr. National System Support Engineer

Jul/2006 - May/2010

-- Transferred from StorageTek with the acquisition by Sun Microsystems -- Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc )

Mar/1997
-
Jun/2006

StorageTek

12 years

Technical Support Engineer

Mar/1997 - Jun/2006

・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab. ・Problem/Bug escalation to HQ-TS&ENG.

New Storage Product Launch Project (StoragetTek)

May/2004 - May/2005

New Storage Product Launch Project (StoragetTek)

StorageTek penetrate into the open system market (StorageTek)

Mar/1997 - Mar/1999

StorageTek penetrate into the open system market (StorageTek)

The Gold Award 2002 (StorageTek Global)

Sep/2002

The Gold Award 2002 (StorageTek Global)

Sep/2002

Best Technical Support Award 2001 (StorageTek-Japan)

Sep/2001

Best Technical Support Award 2001 (StorageTek-Japan)

Sep/2001

Sales Support Award 1998 (StorageTek-Japan)

Sep/1998

Sales Support Award 1998 (StorageTek-Japan)

Sep/1998

Oct/1994

Customer Service Engineer

Oct/1994

・Front-line Customer Service work on Storage Products.   Customer: IBM or Fujitsu Mainframe customers and CRAY-HPC customers.   Products: Disk Storage, Tape Library, Tape Drive …etc. ・Account Management / Customer Care. ・Lead of critical problems to fix.

Apr/1992
-
Sep/1996

Customer Service Engineer

Apr/1992 - Sep/1996

Customer Service Engineer ( 04.1992 - 09.1994 ) ・Front-line Customer Service work on Storage Products.   Customer: IBM / Fujitsu Mainframe Customers, and IBM AS400 Customers.   Products: Disk Storage, Tape Automation Storage, Optical Storage, Line-Impact Printer / High-Speed Laser Printer, CAD-Terminal …etc ・Account Management / Customer Care. ・Lead of critical problems to fix.

Mar/1992

Daiichi Institute of Technology

Bachelor of Engineering

Mar/1992

Mar/1988

Miyazaki Ohmiya high school

Mar/1988


Skills and qualities

Analysis

0
0

troubleshooting

0
0

Storage

0
0

Network

0
0

SAN Storage

0
0

サーバー, ストレージ, インフラ

 and 3 skills

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Accomplishments

Maintenance support area expansion to kyushu area (SAT Corporation)

Apr/2018 - Dec/2019

Launch Self-maintenance on EMC VNX Storage (NetOne Systems)

Aug/2012 - Apr/2013

New Storage Product Launch Project (StoragetTek)

May/2004 - May/2005

StorageTek penetrate into the open system market (StorageTek)

Mar/1997 - Mar/1999

Awards and Certifications

The Gold Award 2019.03 (SAT Corp)

Sep/2019

Oracle Linux 6 Certified Implementation Specialist

Aug/2019

The Bronze Award 2018.09 (SAT Corp)

Sep/2018

Motorsport License Domestic-A

Feb/2018

The Bronze Award 2017.09 (SAT Corp)

Sep/2017

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