Kenji Ishikawa

Hewlett Packard Enterprise / Senior Technical Support Engineer

Kenji Ishikawa

Hewlett Packard Enterprise / Senior Technical Support Engineer

Yokohama Japan

Kenji Ishikawa

Hewlett Packard Enterprise / Senior Technical Support Engineer

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25+ years of experiences in IT Services < Experience / Expertise > ・ Servers / Storages: HPE(Nimble), Oracle(StorageTek/Sun), Dell(EMC), NetApp(Engenio/LSI), HP, IBM, Quantum, Brodecom(Brocade), AMD(SeaMicro), Hitachi, Fujitsu,

Mar 2020
-
Present

Senior Technical Support Engineer
Present

Mar 2020 -

Present

Product Support / Backline Technical Support ・ Advanced technical support specialized for specific products. (HPE Nimble Storage, HPE Ezmeral Data Fabric)

Senior Technical Support Engineer

Mar 2020 -

Present

Product Support / Backline Technical Support ・ Advanced technical support specialized for specific products. (HPE Nimble Storage, HPE Ezmeral Data Fabric)

Apr 2016
-
Dec 2019

Deputy Manager

Apr 2016 - Dec 2019

Management of Technical Support Center ( 3rd party maintenance team ). ・ Team Management (10 Engineers in my team). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers. ・ Planning to solve for critical issues.

Deputy Manager

Apr 2016 - Dec 2019

Management of Technical Support Center ( 3rd party maintenance team ). ・ Team Management (10 Engineers in my team). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers. ・ Planning to solve for critical issues.

The Gold Award 2019.03 (SAT Corp)

Mar 2019

Support area expansion project (SAT Corporation)

Apr 2018 - Oct 2018

The Bronze Award 2018.09 (SAT Corp)

Sept 2018

The Bronze Award 2017.09 (SAT Corp)

Sept 2017

Aug 2015
-
Mar 2016

Freelance

8 months

Freelance, self-employed

Aug 2015 - Mar 2016

Contents writing work of "aratana inc. " ( currently "ZOZO.inc" and "ZOZO Technologies, Inc".)

Freelance, self-employed

Aug 2015 - Mar 2016

Contents writing work of "aratana inc. " ( currently "ZOZO.inc" and "ZOZO Technologies, Inc".)

Aug 2012
-
June 2014

Senior Technical Support Engineer

Aug 2012 - June 2014

・ Back-line Technical Support, Troubleshoot, Pre-Installation, Technical Training, Product Verification, Problem Escalation to product vendor ( Storage, Server, VM-Products / EMC, DELL, IBM, HP, Cisco, VMware, RedHat, CA, MS, Seamicro-AMD, Sun-Oracle, Veritas ). ・ Quality verification for spare parts.

Senior Technical Support Engineer

Aug 2012 - June 2014

・ Back-line Technical Support, Troubleshoot, Pre-Installation, Technical Training, Product Verification, Problem Escalation to product vendor ( Storage, Server, VM-Products / EMC, DELL, IBM, HP, Cisco, VMware, RedHat, CA, MS, Seamicro-AMD, Sun-Oracle, Veritas ). ・ Quality verification for spare parts.

Launch Self-maintenance on EMC VNX Storage (NetOne Systems)

Aug 2012 - Apr 2013

June 2010
-
Jan 2012

Oracle

2 years

Senior Technical Support Engineer

June 2010 - Jan 2012

-- Transferred from Sun Microsystems with the acquisition by Oracle -- Sr. Product Specialist ( 06.2010 - 01.2012 ) ・Escalation Management. ・Back-line Technical Support. (DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc)

Senior Technical Support Engineer

June 2010 - Jan 2012

-- Transferred from Sun Microsystems with the acquisition by Oracle -- Sr. Product Specialist ( 06.2010 - 01.2012 ) ・Escalation Management. ・Back-line Technical Support. (DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc)

July 2006
-
May 2010

Senior Technical Support Engineer

July 2006 - May 2010

-- Transferred from StorageTek with the acquisition by Sun Microsystems -- Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc )

Senior Technical Support Engineer

July 2006 - May 2010

-- Transferred from StorageTek with the acquisition by Sun Microsystems -- Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc )

Mar 1997
-
June 2006

StorageTek

12 years

Technical Support Engineer

Mar 1997 - June 2006

・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab. ・Problem/Bug escalation to HQ-TS&ENG.

Technical Support Engineer

Mar 1997 - June 2006

・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab. ・Problem/Bug escalation to HQ-TS&ENG.

New Storage Product Launch Project (StoragetTek)

May 2004 - May 2005

Best Technical Support Award 2001 (StorageTek Japan)

Sept 2001

StorageTek penetrate into the open system market (StorageTek)

Mar 1997 - Mar 1999

Sales Support Award 1998 (StorageTek Japan)

Sept 1998

The Gold Award 2002 (StorageTek Global)

Sept 2002

Oct 1994

Customer Service Engineer

Oct 1994

・Front-line Customer Service work on Storage Products.   Customer: IBM or Fujitsu Mainframe customers and CRAY-HPC customers.   Products: Disk Storage, Tape Library, Tape Drive …etc. ・Account Management / Customer Care. ・Lead of critical problems to fix.

Apr 1992
-
Sept 1994

Customer Service Engineer

Apr 1992 - Sept 1994

Customer Service Engineer ・Front-line Customer Service work on Storage Products.   Customer: IBM / Fujitsu Mainframe Customers, and IBM AS400 Customers.   Products: Disk Storage, Tape Automation Storage, Optical Storage, Line-Impact Printer / High-Speed Laser Printer, CAD-Terminal …etc ・Account Management / Customer Care. ・Lead of critical problems to fix.

Customer Service Engineer

Apr 1992 - Sept 1994

Customer Service Engineer ・Front-line Customer Service work on Storage Products.   Customer: IBM / Fujitsu Mainframe Customers, and IBM AS400 Customers.   Products: Disk Storage, Tape Automation Storage, Optical Storage, Line-Impact Printer / High-Speed Laser Printer, CAD-Terminal …etc ・Account Management / Customer Care. ・Lead of critical problems to fix.

Mar 1992

Daiichi Institute of Technology

Bachelor of Engineering

Mar 1992

Daiichi Institute of Technology

Bachelor of Engineering

Mar 1992

Mar 1988

Miyazaki Ohmiya high school

Mar 1988

Miyazaki Ohmiya high school

Mar 1988


Skills and qualities

Analysis

0

troubleshooting

0

Storage

0

Network

0

SAN Storage

0

Accomplishments/Portfolio

Support area expansion project (SAT Corporation)

Apr 2018 - Oct 2018

Launch Self-maintenance on EMC VNX Storage (NetOne Systems)

Aug 2012 - Apr 2013

New Storage Product Launch Project (StoragetTek)

May 2004 - May 2005

StorageTek penetrate into the open system market (StorageTek)

Mar 1997 - Mar 1999

Awards and Certifications

Oracle Linux 6 Certified Implementation Specialist

Aug 2019

The Gold Award 2019.03 (SAT Corp)

Mar 2019

The Bronze Award 2018.09 (SAT Corp)

Sept 2018

Motorsport License / A class - Domestic

Feb 2018

The Bronze Award 2017.09 (SAT Corp)

Sept 2017

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